Store Policies
Official Terms, Shipping & Refund Information
1. Terms & Conditions
Welcome to the SA Local Car Enthusiasts Club merchandise store. By purchasing from our website, you agree to comply with and be bound by the following terms:
- Agreement: By placing an order, you confirm that you are at least 18 years old or have parental permission, and that all information provided (name, email, and payment details) is accurate.
- Pricing & Payment: All prices are listed in South African Rand (ZAR). Payments are securely processed via PayFast. We reserve the right to update prices or discontinue products at any time without prior notice.
- Product Representations: We make every effort to display the colors and details of our apparel as accurately as possible. However, actual colors may vary slightly depending on your screen settings.
- Limitation of Liability: SA Local Car Enthusiasts Club shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.
2. Shipping & Delivery Policy
We want to get your club merch to you as quickly and safely as possible. Please review our shipping guidelines:
- Fulfillment: Orders are processed within 2 to 4 business days (excluding weekends and public holidays) after payment confirmation.
- Shipping Rates: Courier delivery to major South African metropolitan areas is charged at a flat rate of R100 . Regional/Outlying areas may incur a flat rate of R150 .
- Delivery Times: Once dispatched, delivery typically takes 3 to 5 business days . You will receive an email containing your tracking number once your package is on its way.
- P.O. Boxes: We do not deliver to P.O. Boxes. Please provide a physical address where someone will be available to sign for the parcel during working hours (9:00 AM – 5:00 PM).
3. Refunds & Returns Policy
We take great pride in our merchandise. If you are not entirely satisfied with your purchase, we are here to help:
- Returns Window: You have 14 days from the date of delivery to return an item.
- Eligibility: To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it, with all original tags attached.
- Customized Merch: If you ordered any customized merchandise, please note that we will not be able to refund you.
- Process: To initiate a return, please contact us at your registered club email with your order details and reason for return. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds: Once we receive and inspect your returned item, we will send you an email notifying you of its approval or rejection. If approved, your refund will be processed via EFT to your bank account within 7 business days .
- Exchanges: If you ordered the wrong size or received a defective item, we will gladly exchange it. Please contact us immediately so we can reserve the correct item for you.